Resolution of the complaint
In case the complaint is reasonable and accepted by the Seller, the Buyer shall have the right, at own choice, to:
- replace the defective product purchased with a new correct product,
- refund the amount paid for the order made on the online store www.activeh2.com,
- request the elimination of the product defects.
If the Buyer has ordered the articles through www.activeh2.com by mistake, the Seller reserves the right to reject this type of complaints.
The Seller shall send the resolution of the complaint to the Buyer to its e-mail address (e-mail) specified in the filled complaint form.